Purchases
Refund Policy
Lotable begins automated property research shortly after payment. This policy explains when a refund or product correction is available.
Before delivery
If Lotable cannot match the selected parcel or cannot create the purchased product because of a system failure, Lotable may correct the order, rerun it, or issue a refund. Contact hello@trylotable.com with the order email and parcel number.
After delivery
Because reports are created for a specific parcel using paid data and automated research, completed products are generally nonrefundable. If the delivered report is for the wrong parcel, is inaccessible, or is materially corrupted, notify Lotable within seven days so we can investigate and provide a corrected report or an appropriate refund.
Free Prescreen
The property Prescreen is free and does not require payment. If you choose to investigate a property deeper, the Full Decision Report is a separate $69 purchase for that parcel.
Source limitations
A sparse result, an unverified finding, or the absence of a particular zoning, utility, access, wetland, or other record is not by itself a product failure. Identifying missing evidence and the need for official verification is part of the decision-support product.